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Thursday, November 3, 2011

Accounts Receivable Payment Incorrect

I recorded a payment from a customer through Accounts Recievable but it wasnt for Invoices it was for something else, how do I get it out of AR?

1) Go to Receive Payment screen for the payment that is incorrect
2) Uncheck the checkmark next to the statement charge it was applied to (unapply pymt)
3) Click on History and see date of when the Deposit was actually made
4) Go to bank register and find the deposit on that date
5) Open up the Deposit- Find the check that is incorrect- Take notice of total deposit amount
6) Click on the line of the incorrect check and hit edit- Delete Line
7) Click Edit and insert a line (if needed)
8) Enter Account Name for whichever revenue account it should have been and deposit amount
9) The deposit amount should be the same prior to any adjustments
10) Go back to customer center and the payment that is being corrected
11) Edit- Delete Payment
12) As long as deposit amount is the same you should not have to clear the deposit again in the bank rec module